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Our own cookies 🍪 to improve navigation on our website, as well as to remind you of your shopping carts.
The program we use to obtain and analyze the navigation information on our website is Google Analytics and Google Adwords. This program has been developed by Google, and it helps us analyze the audience of our page. Google can use this data to improve its own services and to offer services to other companies. This program does not obtain personal data such as names or surnames of users or the postal address from which they connect. The information collected is, among others, the type, number of pages visited in total and by user, language, network, the city to which the IP address from which users access is assigned, the number of visits to our website, frequency and recurrence of visits, visit time, browser used, operator, type of terminal from which the visit is made, number of sales made and from which sources, sales statistics, etc. In no case will any personal data be collected.
Customer service application via Chat. With this application we offer the Customer Service Chat, for its operation this program does not obtain personal data from users. The information collected is statistical and system-related such as pages viewed, operating system, time on the web, browser type, country of connection and chat session identification.

All this information is used to introduce improvements and offer the best service to our clients and users of our website.

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Newsletter Subscription

If you have subscribed to our newsletter, we remind you

We will use your email address to send you commercial communications.

You can unsubscribe from them at any time by sending an email to: happyendayuda@gmail.com

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Orders to the Canary Islands are shipped on Tuesdays and Thursdays (working days)

📦 At Happy end we do everything possible so that you receive your orders as soon as possible, although you must take into account the following points.

• If the order is made before 6:00 p.m. , it will be processed that same day, otherwise it will be done the next day.

• You must take into account that on weekends and holidays there are no collections by the agencies, so it will be sent on Monday or the next business day.

Shipments are made from Monday to Friday from 9:00 a.m. to 6:00 p.m. uninterruptedly

SHIPMENTS OUTSIDE EUROPE

You must bear in mind that orders leaving the European Economic Union must go through customs. In these cases, the law obliges us to report the purchase invoice with the amount thereof, where it is possible that, depending on the country, additional customs costs will be incurred. It is also possible that the procedures of each customs take different times in each country. Our experience has taught us that it can take between 5 and 20 days for customs procedures depending on the country.

SHIPMENTS TO SPECIAL POPULATIONS OF THE PENINSULA

Some districts and very small towns in the Iberian Peninsula (Spain) are far from the urban centers where the logistics centers of the transport companies with which we work are located. That is why in cases where the population is located 50 km or more from the Nacex / Seur or MRW logistics center, delivery can take up to 48 hours. Thanks for your understanding!

During the purchase process of your erotic articles and sex toys you can select to pay by cash on delivery (Only Spain). Our carriers will send you your order and only then will you pay in cash once it has been verified that everything has arrived correctly

Incidents or warranty

If you have a problem with a product and it is still under warranty, you can request an exchange for another identical product or a gift card. The most common cases for toys are, for example:

• It does not turn on or does not vibrate
• Does not charge when connected to power
• It doesn't have the vibration modes it should have

You can also request a warranty and replacement if the product has arrived in poor condition (obvious damage to the toy, not cosmetic damage or mini-defects common in the silicone and ABS manufacturing process) or spilled (in the case of liquids).

All products must be returned with their accessories if they have them (charger, cable, nozzles, remote control...) in order to apply the warranty.

Non-reusable products, such as some types of penis masturbators, condoms, latex barriers, and similar items, may only be covered by warranty if the product is found to be in poor condition or damaged prior to its sole use.

In the event of receiving an incomplete order due to a missing product or component (e.g. cables), customer service must be contacted within the first 14 calendar days after receiving the package. Once these 14 calendar days have passed, the customer service team reserves the right to deny such processing.

To do this, you only have to write us an email indicating your order number and the incident in question to the email happyendayuda@gmail.com . You must attach photographs or a video of the product so that we can verify the incident and speed up the process.

Once we have received your request, we will proceed to evaluate it and contact you as soon as possible to make the appropriate checks. If necessary, we will generate an RMA to be able to follow up on the incident and the replacement process. This process may take up to 30 days.

Returns or withdrawals

You have the right to cancel the purchase and return the product or products purchased within the first 365 calendar days from when you received them.

The right of withdrawal and return will not be applicable to products that, due to their nature and in compliance with current regulations, cannot be returned or may be damaged, except in the case of a technical fault detected before use. It will also not be applicable to any product that has been unsealed or opened after delivery, such as intimate hygiene products, erotic toys, vibrators, menstrual cups, lingerie, underwear or any other similar product that cannot be returned for hygiene reasons; except for a technical fault detected during use.

The right of withdrawal will not apply to individual products from a kit or a pack. To do so, it would be necessary to return the entire pack. Changes in colour or size are not accepted upon withdrawal.

In addition, content products in both physical and digital formats, such as guides, films, CDs/DVDs or books, cannot be returned.

How to contact us

Before making any return you must contact us via email happyendayuda@gmail . com , indicating your order number.

Once we receive your return request, we will provide you with the available options depending on your case. Although not all of them are always available, the options are:

- Return the corresponding amount in the same method in which the payment was made in the case of withdrawal.*
- Replace with the same item if you request warranty.*
- Generate a gift card for future purchases.
- Generate a discount code for future purchases.

*Options not available in all cases. Subject to the type of product purchased, shipping destination and purchasing channel used. Ultimately, Happy End reserves the right to choose the replacement option.

The options for returning the item back to our warehouse are:

- Deliver the package to a Post Office* (costs applicable depending on the case)
- Send by your own means to our warehouse (*Any costs derived from the import such as customs or tariffs will be deducted from the refund)

Any refund to the customer, as a result of a return, will be made within a maximum period of 14 working days once we receive the product in our warehouse.

Costs arising from the return

The withdrawal or cancellation of an order that has already left our warehouse has a return cost of €5.50 derived from transport, which will be deducted from the associated refund, once we receive the product.

These return costs (€5.50) cover the return of the product to our logistics center.

The following cases will not generate return costs:

• The order has not left our warehouse, that is, you have not received the tracking number confirming that your order is already prepared.
• The withdrawal is due to a technical failure or defect in the product received (Warranty).
• Due to supply problems or logistical delays, your order may be delivered within 20 calendar days from the date of purchase.
• Send the return to our warehouse by your own means, communicating the tracking number to happyendayuda@gmail . com . Below we explain how

* If you have received the order in multiple packages, a return will have to be made for each of them, with the relevant shipping costs in each case.

Whenever a product is returned, the customer will receive an email confirming the return and the amount.

If the reason for the return or replacement of the product is an apparent technical fault that later turns out not to exist, and we verify that the product works correctly, the costs generated by the return (€5.50) and the cost of the replaced product will be charged using the payment method used by the customer.

Return by own means

Another option to proceed with the withdrawal or return, always contacting our customer service beforehand, is to proceed with the shipment of the returned product/s directly to our warehouse, subsequently informing us of the tracking number generated.

During the return process, our customer service will inform you how to proceed, but here are the steps to follow:

1. Pack the product(s) to be returned, preferably in their original packaging, but if this is not possible, any box will do as long as it is tightly sealed. Once the box is closed, write the RMA# number that we provided you by email on the outside of the box, near where you put the label. If you wish, you can also print the RMA# email and put it inside the box. It is important that the RMA# number is clearly visible so that we can identify it later.

2. Once the package is ready, go to the office of the transport agency of your choice and drop off the box there, providing this shipping address:

46940 Manises (Spain)

Poligono street three, 19

Happy End SL

*Happy End will not assume any total or partial costs derived from imports or customs procedures. Please check with the transport agency before proceeding with the shipment.

It is very important to provide our customer service with the tracking number generated with the return.

3. You will receive an email when we have received your package and verified the products for the corresponding refund.

*It is the customer's responsibility to ensure that the product to be returned arrives in good condition to our warehouse in order to proceed with the refund or exchange for another product.

If you have any questions or concerns, please contact us.

Last updated: January 9, 2025

DATA PROTECTION

We inform you that the personal data you provide us will be processed for the purpose of providing the services and/or delivering the products requested if you make a purchase, and for the purpose of providing you, including by electronic means, commercial information.
The person responsible for these treatments is Happy End SL with registered office at C/ Poligono tres, 19, 46940 Manises.
You can contact us via email: happyendayuda@gmail.com

The legal basis for the processing of data in the case of the client is the execution of the contract to which you, as the Client, are a party. The legal basis in the case of commercial information is your express consent, since by registering, you give your express authorization for us to send you commercial information by electronic means.
You may unsubscribe from our newsletters and revoke your express consent at any time to stop receiving any type of communication for commercial purposes. To do so, simply click on the link provided for this purpose that appears at the bottom of each of the promotional emails we send. By registering, you agree to provide us with valid personal data that will allow Happy End SL to provide the service and to correctly identify you as a registered User. The personal data that you must provide us with is essential for sending information and/or orders and preparing invoices. The absence of this data or its inaccuracy will make it impossible to send information and/or deliver orders. If an order cannot be delivered for this reason, it will be automatically cancelled. Only Happy End SL will be responsible for the User's personal data. The data provided by customers and users is stored in a file owned by Happy End SL that complies with current regulations on data protection. Happy End SL undertakes to comply with its duty of confidentiality regarding such data and to treat them confidentially, taking the necessary measures to prevent their alteration, loss, processing or unauthorized access, as set forth in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. It also undertakes not to use such personal data for purposes other than the purpose of the service it provides through its websites or its newsletters, which offer information on product offers for direct sale over the Internet, and not to transmit them to third parties, unless they are necessarily involved in the development of the purpose of the contract.

By accepting this Privacy Policy, you expressly consent to your personal data being communicated and/or transferred internationally to other companies in the group or to companies affiliated with or associated with Happy End SL for the purposes set out in the preceding paragraphs. Likewise, you expressly consent to the international transfer and/or assignment of your data to companies with which it is necessary to share your data for the successful completion of the order or the sending of information, such as transport companies, parcel companies, courier companies, logistics companies, professional hosting and data management services, online chat providers, web analytics services, etc. You are informed that your data may or will be transferred to these companies.

This consent may be revoked at any time by means of a signed written document with the reference “REVOCATION OF CONSENT”, addressed to Happy End SL. In addition, you have the right to access the information we have about you, to rectify it, to delete it, to oppose its processing, to request the limitation of processing or to request the portability of your data. To do so, you only need to communicate this in a signed written document, attaching a photocopy of any valid official document that proves your identity, addressed to: Happy End SL C/ Poligono tres, 19, 46940 Manises ; Or by email to happyendayuda@gmail.com

In addition, we inform you that you also have the right to file a complaint with a supervisory authority, such as the Spanish Data Protection Agency.